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Trusted Livestock & Poultry Farm Equipment Manufacturer in China.

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Q: What is your product warranty period? How to handle damaged goods during transportation?

2026-06-25
A: 1. Warranty policy: Metal cage frames, ventilation fans core components enjoy 3-year warranty; PP plastic slats, egg trays and plastic accessories offer 2-year quality warranty under standard farm operation;
2. Transit damage solution: We adopt thick carton, wooden frame and stretch film shockproof packaging for export goods. If damage occurs during transit, we take responsibility to reproduce and re-deliver damaged parts free of charge after clients provide photo & video damage evidence.
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Q: What after-sales technical support will you provide after goods arrive at the destination?
Q: Can you provide complete whole poultry house equipment matching quotation according to my farm size?
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Related questions
1
Q: Do you support small batch sample orders before large bulk cooperation?
A: We fully support sample cooperation for all global new clients. You can purchase small quantity samples of plastic slats, air inlets, egg trays and cage accessories to test local market and product quality first. Sample freight can be negotiated by both sides;
2
Q: Can you provide complete whole poultry house equipment matching quotation according to my farm size?
A: Yes, we offer free one-stop farm solution quotation service. You only need to provide basic information: Chicken house length & width, livestock type (broiler/layer/pig), total stocking quantity, local average temperature. Our technical team will design matched cage, ventilation, slat and feeding equipment list, issue detailed itemized quotation with specifications, quantity and unit price within 2 working days.
3
Q: What after-sales technical support will you provide after goods arrive at the destination?
A: Full-cycle professional technical service covering pre-installation to long-term usage:
  1. Free electronic installation drawings, operation manuals and video tutorials for all equipment;
  2. Online real-time technical guidance via video call during cage, ventilation system assembly;
  3. Long-term spare parts supply service at factory cost price for all sold products;
  4. Provide farm equipment matching consultation free of charge for clients’ new expansion projects in later period.
4
Q: What shipping ways can you arrange for overseas customers? Can you help handle customs clearance documents?
A: We provide door-to-port full logistics support: Sea freight for large bulk farm equipment, air freight for small batch urgent accessories, international express for samples. Our foreign trade team can produce full set export documents: commercial invoice, packing list, certificate of origin, product certification test reports, customs declaration files, to assist clients with destination country customs clearance smoothly.
5
Q: How long is your mass production lead time after deposit confirmation?
A: Production cycle depends on order quantity and customized degree:
  1. Standard regular in-stock equipment (plastic slats, egg trays, small air inlets): 7–10 working days delivery;
  2. Conventional cage systems, ventilation fan bulk orders without custom molds: 15–25 working days;
  3. Deep customized OEM products with new mold opening: 30–40 working days (including mold testing & sample confirmation).
    Our sales team will confirm exact delivery date and update production progress regularly for each order.
6
Q: What payment terms do you support for international bulk orders?
A: Flexible international trade payment methods for global clients: T/T telegraphic transfer, L/C letter of credit are all acceptable. We negotiate reasonable deposit and balance payment ratio according to order total value, production cycle and delivery schedule, and sign formal commercial sales contract with complete product parameter, delivery and after-sales clauses to protect both parties’ rights.
GET IN TOUCH WITH Us
0086-532-58564160
Our goal is to help our clients to minimize purchase cost, maximize profit and promote purchase experiences.
CONTACT US
Contact Person: Victor Liu
Tel: 0086-532-58564160
Cell/Whatsapp/Wechat: 0086-13954244115
Address: Dianzi Town, Pingdu City, Shandong Province, China
Copyright © 2026 Qingdao Trust & Deal Farmneeds Equipment Co., Ltd. | Sitemap
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